Payment & Returns
We want to make it easy for you and offer a variety of payment methods. All available payment methods are displayed when you checkout.
If you have any questions or need help, please contact us: contact@forty-weeks.com.
You can be sure that your payment information is completely confidential and cannot be viewed by us. We will never store this sensitive data.
Your payment data is transmitted securely encrypted (SSL). Only you and your payment service provider have access to this encrypted information.
If your payment has been declined, please take a moment to check your payment details. If you continue to have difficulties, please contact us at contact@forty-weeks.com. We will be happy to help you to complete your order as quickly as possible.
Once your order has been approved and processed, you will receive an order confirmation to the e-mail address you provided during checkout, but if for some reason your order has not been processed and you notice a debit on your bank account, don't worry. It could be a simple error. In such cases, the reserved amount will be transferred back to your account within 8 working days. In all other cases, please contact us: contact@forty-weeks.com
Wenn du es dir anders überlegt hast oder unsere Produkte nicht ganz deinen Vorstellungen entsprechen, keine Sorge. Du kannst die Bestellung innerhalb von 14 Tagen nach dem Kauf widerrufen. Sobald du uns darüber in Kenntnis gesetzt hast, hast du weitere 14 Tage Zeit, um das Produkt an uns zurückzusenden. Sobald wir es erhalten haben, kümmern wir uns um die Rückerstattung. In der Regel dauert es bis zu 8 Werktage, bis das Geld auf deinem Konto erscheint.
Wir bitten dich darum, dass das zurückgesandte Produkt ungeöffnet und unbenutzt ist. Wenn die zurückgesandten Artikel diese Kriterien nicht erfüllen, müssen wir den Rückerstattungsbetrag möglicherweise kürzen. Die Versandkosten für den Rückversand musst du tragen, es sei denn, die Rücksendung ist auf einen Fehler unsererseits zurückzuführen.
Der Rückversand erfolgt an folgende Adresse:
E&J Wolff GmbH, Sebastianusstraße 2, 50226 Frechen
As soon as we have received the returned items, we will take care of the refund immediately. Your satisfaction is our top priority and we strive to make the refund process as quick and hassle-free as possible for you.
If you experience any problems with your ordered product, please do not hesitate to contact us as soon as possible at contact@forty-weeks.com. We will prioritize your request in the best possible way.